Terms & Conditions


Payment Terms

For courses costing over £150, a deposit of 25% is required within 10 days of the date of booking unless otherwise agreed. The balance must be received no later than 10 days prior to commencement of the course. For courses costing up to and including £150, full payment is required at the time of booking. Bookings made within 6 weeks of the start date of the course require full payment within 10 days of the booking being made. The course fee is in relation to training. On public courses tea and coffee will be provided for breaks. Lunch is not included. Where courses are run in-house, the client will provide refreshments (e.g. tea/coffee) for breaks

Course Bookings

Bookings may be made by email or phone. Telephone bookings must be confirmed in writing to Bexley Emergency Aid Training within 7 days.  Whilst we welcome candidates with disabilities, it is your joint responsibility to ensure that candidates are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study.  We would welcome, in advance, notification of any assistance that a candidate is likely to need during the running of the course.

Cancellations/Non-attendance/ late arrivals/missed sessions

Should circumstances mean that you have to cancel your course, the following charges will apply:  More than four weeks prior to the course start date – no charge Two to four weeks prior to the course - 50% of the course fee Less than two weeks prior to the course - full fee.  Cancellation must be made in writing and received by Bexley Emergency Aid Training by the due date.  On rare occasions, unforseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and offered either a free transfer to another date or a full refund of fees paid.

The course fee is in respect of the stated maximum number of candidates.  Should fewer candidates attend the course, there will be no reduction in the agreed cost.  Additional candidates in excess of the agreed maximum will not be accepted onto the course under any circumstances.  If a candidate arrives late for a course or is absent from any session, we reserve the right to refuse to accept them for training if we feel they will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.  To conform with Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.

Requalification Courses

To be eligible to attend an HSE two-day Requalification course, candidates must present a valid First Aid at Work certificate at the commencement of the course.  Failure to do so will result in that candidate being refused with no reduction in course fees.


Bexley Emergency Aid Training will issue an appropriate certificate for each successful candidate as soon as possible after the end of the course by sending them to the person who booked the course.


Where courses are run on premises owned or used by the organisation booking the course, they remain responsible for ensuring the premises are compliant with health and safety legislation and are suitable for the purposes of the course being delivered.  Rooms for training need to be a minimum of 7 metres x 4 metres with an electric power supply, suitable seating for 12 adults and a table for a projector and laptop.